Reports

Survey data is from 1/1/2008 through 12/1/2008
Report generated: 9/6/2010 7:55:29 PM

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Question

How do patients rate the hospital overall?
After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”

Average	Patients who gave a rating of 9 or 10 (high)	Patients who gave a rating of 7 or 8 (medium)	Patients who gave a rating of 6 or lower (low)
National Average	64%	26%	10%
State Average	69%	23%	8%
Hospital Name
Alice Peck Day Memorial Hospital	70%	25%	5%
Androscoggin Valley Hospital	60%	34%	6%
Catholic Medical Center	76%	18%	6%
Cheshire Medical Center	63%	30%	7%
Concord Hospital	72%	21%	7%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	76%	17%	7%
Elliot Hospital	60%	27%	13%
Exeter Hospital	71%	23%	6%
Franklin Regional Hospital	68%	20%	12%
Frisbie Memorial Hospital	66%	26%	8%
Lakes Region General Hospital	63%	26%	11%
Littleton Regional Hospital	66%	26%	8%
Monadnock Community Hospital	76%	19%	5%
New London Hospital	68%	25%	7%
Parkland Medical Center	61%	29%	10%
Portsmouth Regional Hospital	62%	26%	12%
Southern NH Medical Center	69%	24%	7%
Speare Memorial Hospital	77%	18%	5%
St. Joseph Hospital	67%	27%	6%
Upper Connecticut Valley Hospital	78%	17%	5%
Wentworth-Douglass Hospital	72%	22%	6%