Reports

Survey data is from 1/1/2008 through 12/1/2008
Report generated: 9/6/2010 8:00:50 PM

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Question

How often did nurses communicate well with patients?
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully, and treated the patient with courtesy and respect.

Average	Nurses always communicated well	Nurses usually communicated well	Nurses sometimes or never communicated well
National Average	74%	20%	6%
State Average	79%	17%	4%
Hospital Name
Alice Peck Day Memorial Hospital	78%	18%	4%
Androscoggin Valley Hospital	77%	21%	2%
Catholic Medical Center	79%	19%	2%
Cheshire Medical Center	79%	19%	2%
Concord Hospital	79%	17%	4%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	77%	19%	4%
Elliot Hospital	74%	20%	6%
Exeter Hospital	80%	17%	3%
Franklin Regional Hospital	81%	15%	4%
Frisbie Memorial Hospital	80%	16%	4%
Lakes Region General Hospital	75%	21%	4%
Littleton Regional Hospital	77%	17%	6%
Monadnock Community Hospital	82%	15%	3%
New London Hospital	82%	17%	1%
Parkland Medical Center	77%	19%	4%
Portsmouth Regional Hospital	71%	21%	8%
Southern NH Medical Center	79%	17%	4%
Speare Memorial Hospital	80%	17%	3%
St. Joseph Hospital	78%	18%	4%
Upper Connecticut Valley Hospital	86%	9%	5%
Wentworth-Douglass Hospital	79%	17%	4%