Reports

Survey Results by Hospital

Upper Connecticut Valley Hospital
Demographic Information
181 Corliss Lane Colebrook, NH 03576 (603) 237-4971	Discharges Per Year: 597 Critical Access Hospital: Yes Staffed Beds: 16

Time Period Selected: January 2008 - December 2008

Be careful when drawing conclusions from this information.

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Hospital

How often did nurses communicate well with patients? Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully, and treated the patient with courtesy and respect.
	Always	Usually	Sometimes / Never
National Average	74%	20%	6%
State Average	79%	17%	4%
Upper Connecticut Valley Hospital	86%	9%	5%

How often did doctors communicate well with patients? Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully, and treated the patient with courtesy and respect.
	Always	Usually	Sometimes / Never
National Average	80%	15%	5%
State Average	80%	16%	4%
Upper Connecticut Valley Hospital	88%	8%	4%

How often did staff explain about medicines before giving them to patients? If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
	Always	Usually	Sometimes / Never
National Average	59%	18%	23%
State Average	63%	19%	18%
Upper Connecticut Valley Hospital	83%	8%	9%

How often did patients receive help quickly from hospital staff? Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.
	Always	Usually	Sometimes / Never
National Average	62%	26%	12%
State Average	68%	24%	8%
Upper Connecticut Valley Hospital	78%	15%	7%

Were patients given information about what to do during their recovery at home? The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.
		Yes	No
National Average		80%	20%
State Average		86%	14%
Upper Connecticut Valley Hospital		88%	12%

How often was patients' pain well controlled? If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. "Well controlled" means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.
	Always	Usually	Sometimes / Never
National Average	68%	24%	8%
State Average	71%	23%	6%
Upper Connecticut Valley Hospital	84%	13%	3%

How often were the patients' rooms and bathrooms kept clean? Patients reported how often their hospital room and bathroom were kept clean.
	Always	Usually	Sometimes / Never
National Average	69%	21%	10%
State Average	75%	18%	7%
Upper Connecticut Valley Hospital	87%	10%	3%

How often was the area around patients' rooms kept quiet at night? Patients reported how often the area around their room was quiet at night.
	Always	Usually	Sometimes / Never
National Average	56%	31%	13%
State Average	53%	34%	13%
Upper Connecticut Valley Hospital	77%	17%	6%

How do patients rate the hospital overall? After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where “0” means “worst hospital possible” and “10” means “best hospital possible.”
	10-9	8-7	6-0
National Average	64%	26%	10%
State Average	69%	23%	8%
Upper Connecticut Valley Hospital	78%	17%	5%

Would patients recommend the hospital to friends and family? The survey asked patients whether they would recommend the hospital to their friends and family.
	Definitely Yes	Probably Yes	Probably/Definitely No
National Average	68%	26%	6%
State Average	74%	22%	4%
Upper Connecticut Valley Hospital	80%	17%	3%